211, free human resources referral system, launches in Santa Cruz
Like a miniature fortress, boxes upon boxes are stacked up against the wall. Amongst the cubicles bathed in fluorescent light, the typical Monday morning drone is notably absent. In its place is a general buzz of anticipation, as the last finessing touches are made to a long-awaited project.
Everyone in the United Way of Santa Cruz County office is preparing for the July 30 launch of 211, a free phone referral service for human services ranging from food stamps to evacuations in the case of a natural disaster. The experience of being forced to listen to bad ’80s pop music while being put on hold, as one’s question is shuffled around, is an experience shared by many. Mary Lou Goeke, the executive director of United Way, says 211 arose from the need for a direct and accessible answer.